Following years of strong growth, the business services industry is in the midst of a sea change. Rapidly improving technologies, low barriers to entry, the demand for talent, and heightened competition from insourcing are making it more difficult to satisfy clients that are spoiled for choice and continue delivering exceptional performance. In this environment, getting to the bottom of what is driving costs, revenues and the full range of KPIs is necessary to keep moving forward.
With decades of hands-on industry experience under our belts, we understand the challenges, pressures, and best-practice frameworks associated with optimizing professional services, support services, and outsourced human capital and technology operating models. These elements include innovating new frameworks, structuring contractual and partnership relationships, defending against disruptive cost models, and outsourcing areas of increased specialization.