Customer Lifecycle
Management
Maximizing customer value across every stage of the journey.
OUR SERVICE OFFERINGS
Value Delivery
Ensure customers realize the full value of your products and services from the very beginning.
Churn risks start in the first 90 days when customers don’t see immediate impact. Poor onboarding and lack of value realization undermine loyalty.
E78’s Value Delivery services design onboarding experiences, success frameworks, and measurement tools that demonstrate impact early and consistently. We ensure customers see measurable results and are set up for long-term partnership.
Why Choose Our Services?
Faster Impact: Accelerate time-to-value for new customers.
Retention Boost: Reduce early churn with strong onboarding.
Measurement Clarity: Track and prove customer outcomes.
Sustainable Growth: Build loyalty from the very start.
Customer Engagement Strategy
Design and execute engagement models that strengthen relationships and improve customer experience.
Disjointed touchpoints, inconsistent communications, and reactive service approaches weaken relationships and reduce lifetime value.
E78’s Customer Engagement Strategy services help you build proactive engagement programs that are consistent, personalized, and aligned with customer needs. From communication plans to customer journey mapping, we ensure every interaction drives loyalty and growth.
Why Choose Our Services?
Proactive Engagement: Stay connected beyond support tickets.
Consistency: Deliver a seamless experience across touchpoints.
Personalization: Tailor strategies to key customer segments.
Value Alignment: Align engagement with customer goals.
Customer Retention & Expansion
Protect existing revenue while identifying opportunities for growth within current accounts.
Losing customers is costly, while untapped opportunities in existing relationships often go unrealized.
Our Customer Retention & Expansion services provide retention playbooks, expansion strategies, and account health monitoring to keep customers engaged and growing. We help you move beyond firefighting churn into building long-term, profitable relationships.
Why Choose Our Services?
Churn Prevention: Identify risks before they become losses.
Revenue Growth: Unlock expansion and cross-sell opportunities.
Customer Health: Monitor key indicators to guide action.
Lifetime Value: Maximize the return on every customer.
Other Revenue Growth & Commercial Excellence Services:
Experience the Power of E in your organization
Learn what E78 can do for you today.
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