Customer Experience
Evolve Customer Experience To A Strategic Asset
Featured Clients:
Optimize your business performance and operations by providing visibility and controls in your customer engagements.
E78 provides enhanced visibility and control over your customer interactions. By modernizing your contact center, we help improve operational efficiency, increase customer satisfaction, reduce cost and transform a traditional cost center into a strategic asset that drives growth and innovation.
Comprehensive customer experience solutions to modernize customer service functions and drive value.
Update traditional contact center capabilities to maximize value realization and create seamless customer interactions.
Comprehensive Support Across Your CX Journey
Strategic Pre-Sales Consulting
Kickstart your CX journey with strategic guidance tailored to your unique needs. We help evaluate solutions, optimize pricing, navigate contract negotiations, and define a project roadmap that aligns with business goals.
Product Implementations for Enhanced Customer Interactions
E78 delivers implementations meticulously crafted to support smooth, intuitive customer interactions. By aligning technology solutions with your customer service vision, we ensure that every configuration and integration maximizes engagement and satisfaction from day one.
Ongoing Support & Platform Optimization
Our proactive support services empower you to achieve peak platform performance consistently. With ongoing performance assessments, issue resolution, and optimization strategies, we ensure your CX solutions continue to operate smoothly, allowing you to focus on strategic growth.
Expert Project Management & Oversight
E78’s skilled project managers work alongside your team to eliminate roadblocks, mitigate risks, and maintain momentum. With rigorous oversight, we safeguard project timelines and objectives, ensuring that each milestone is met seamlessly.
Dedicated Resources & Continuous Partnership
Beyond implementation, our team is with you every step of the way. From initial configuration and training to go-live and beyond, E78 stands by as a trusted partner, committed to your ongoing success and adaptability in a changing customer experience landscape.
Unified Communications
Ensuring seamless connectivity across all channels and streamline operations. Enhance collaboration, reduce downtime, and keep your team focused on driving business growth with a solution that integrates effortlessly into your existing infrastructure.
Virtual Assistant
Enhance efficiency, reduce operational burdens, and ensure your business runs smoothly with reliable, on-demand assistance tailored to your needs.
Conversational AI
Drive efficiency and elevate customer satisfaction with intelligent automation that understands and responds to your customers’ needs, 24/7.
Omni-channel monitoring
Achieve complete visibility across all customer touchpoints with omni-channel monitoring. Track and analyze interactions in real-time and maintain consistent, high-quality customer experiences that drive engagement and loyalty across every channel.
Workforce utilization and customer engagement data management
Optimize performance and turning insights into action. Harness data-driven strategies to allocate resources effectively and enhance customer interactions, driving both efficiency and satisfaction across your operations.
— VP of Finance, Global Consumer Goods Company
WHY E78
E78 is your co-pilot in meaningful change.
We anticipate needs before they arise.
Drawing on our deep PE and C-level operational knowledge and extensive Fortune 500 experience, our team is constantly on the offensive, thinking proactively and tackling issues head on.
We are proven to be cost-effective.
Our managed services are delivered under a set fee structure, alleviating concerns about managing a fluctuating employee headcount. Save money and bandwidth with outsourced managed services, rather than an in-house IT team.
We’ve been in your shoes.
Our ability to provide you with the best service possible stems from our team’s years of leadership. With former C-suite executives, private equity leaders and Big Four alumni, we provide you with world-class experts who understand the challenges you face in order to deliver on our promise of outstanding outcomes.
Our Partnership Process.
Our team understands that time is money. We add value by delivering results on-time and on-budget.
Meet E78’s experts.
Experience the Power of E in your organization
Learn what E78 can do for you today.
"*" indicates required fields
