This biotechnology company focused, on the development commercialization, and manufacture of cancer treatments, was extremely disappointed with the performance, cost and responsiveness of its Information Technology organization, despite having invested multiple millions of dollars annually in IT solutions and infrastructure.
A E78 partner assessed the IT organization and provided action-oriented recommendations and improvement plans across the information technology structure, with emphasis on resource utilization, skills, capabilities, focus, governance, performance, quality, and business relationships. He also transformed the company’s ability to respond to a constantly changing business landscape, and required that all stakeholders append actions/benefits to new business imperatives and staffing.
Following the assessment, a comprehensive program was put in place focused on six key imperatives:
- IT/Corporate partnering
- IT organizational change
- IT investment strategy
- Demand backlog rationalization
- Executive information
- IT operational improvements
These imperatives led to a restructuring of the IT organization, a 50 percent reduction in IT cost, improved business relationships and better alignment of IT solutions with a rapidly changing business landscape.