Case Study

Two National Wireless Carriers Achieve Successful Acquisition Integration

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Estimated reading time: 2 minutes

Client Situation

After over a decade of mergers and acquisitions, a large wireless carrier was preparing for sale and had to address the underutilized and underperforming technology assets it acquired to become one of the top national wireless carriers. Additionally, they had to prepare to integrate technology assets with an acquiring company of equal size and meet an acquisition close date that was just weeks before their busiest sales cycle.

Solution

First, the company’s GM for IT Operations, now an E78 partner, assessed the company’s infrastructure operations, created a plan and budget and led the execution of a multi-dimensional program. Before the sale, the top priority was increasing efficiencies and fully recognizing the benefits of the upcoming calendar year. Vendor contracts were reviewed and renegotiated, and underutilized hardware and software were consolidated or retired. Functions were analyzed to move in-house while other work was designated to move out.

While the company sale was in process, another team performed the necessary due diligence itemizing both companies’ technology assets and determining which assets would move to the new company. Critical to a seamless integration was ensuring customers would have a unified experience whether calling customer care or visiting a retail location. The new brand had to launch overnight, including rebranding over 3,000 retail locations and training over 35,000 call center representatives.

Results

The pre-sale strategy met the goals of increasing efficiencies and effectiveness of the IT organization. During the merger and acquisition process, a due diligence team from both companies identified and delivered the new company technology platform, successfully integrating two national wireless carriers. Results include:

  • A 40% reduction of annual IT operating expenses, realized within one calendar year through the improved vendor contracts, the retirement of legacy and underutilized systems, and movement of workloads to the right resources
  • Overnight rebranding of 3,000 retail locations, including new sales systems, just weeks before the largest annual sales cycle
  • Delivery of an integrated customer care experience, spanning over 35,000 customer service representative agents
  • Unified infrastructure operations spanning data centers, data, and voice networks and over 100,000 end user devices

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